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Account & Data Deletion

Last updated: May 18, 2026

Overview

This page explains how to permanently delete your Data Form Solution Brand Partner account and the personal data associated with it. The same procedure covers accounts accessed through the Data Form Solution web platform and the DFS Companion mobile app (iOS & Android). The developer responsible for handling deletion requests is Fast Flow Management, trading as Data Form Solution.

You can delete your account at any time, free of charge, using either method below.

Option 1 — Delete from the DFS Companion mobile app

  1. Open the DFS Companion app on your iOS or Android device.
  2. Sign in with your Brand Partner email and one-time code (or biometric login).
  3. Tap the Profile tab in the bottom navigation.
  4. Scroll to the bottom of the screen and tap Delete Account.
  5. Read the confirmation dialog, type DELETE MY ACCOUNT exactly as shown, then tap Delete Account to confirm.

Your account is deleted immediately. You will be signed out of the app and any other device on which you were signed in.

Option 2 — Delete from the Data Form Solution website

  1. Go to dataformsolution.com/brand-partner/login and sign in with your Brand Partner email.
  2. Open Settings from the sidebar.
  3. Scroll to the Danger Zone section at the bottom of the page.
  4. Click Delete Account and follow the on-screen confirmation prompt.

Option 3 — Request deletion by email

If you cannot sign in (for example, you have lost access to your email address or your subscription has lapsed), send a deletion request from the email address registered on your account to:

[email protected]

Use the subject line "Account deletion request" and include your Brand Partner username if you remember it. We will verify your identity, complete the deletion within 30 days, and email you a confirmation once it is done.

What is deleted

When your account is deleted — whether by you in the app, on the website, or by email request — the following data is removed or rendered inaccessible:

  • Your Brand Partner profile (first name, last name, email, mobile number, username, profile picture).
  • All active mobile-app API tokens and biometric session tokens (you are signed out of every device).
  • Registered push-notification device tokens.
  • Pending one-time login codes and companion authentication challenges.
  • Notification and marketing preferences attached to your account.
  • Your active subscription is cancelled immediately. No further charges will be made.

What may be retained, and for how long

A small amount of data is retained where it is required for legal, accounting, security, or fraud-prevention purposes. This retained data is not used to identify you for any other purpose:

  • Order records created on behalf of your customers are retained for accounting and tax-record purposes in line with applicable financial regulations (typically up to 7 years).
  • Billing & subscription records from our payment processor (Stripe) are retained for as long as legally required to comply with anti-money-laundering and tax laws.
  • Audit log entries describing the deletion event itself are retained for up to 12 months for security and abuse-prevention purposes.
  • Server access logs (IP address, request path) are retained for up to 30 days, then automatically rotated and discarded.

Sensitive billing details (card number, cardholder name, expiry, CVV) submitted through order forms are automatically deleted within 24 hours of order submission regardless of whether your account is deleted, and are never retained beyond that window.

Recovery window

For 30 days after deletion, your account is soft-deleted — meaning it is hidden from all systems but can be restored by our support team if the deletion was accidental. After 30 days the account record is permanently removed and cannot be recovered.

If you change your mind during this window, contact [email protected] from the email address registered on the account.

Contact

Business name: Fast Flow Management (trading as Data Form Solution)
Privacy contact: [email protected]
Support contact: [email protected]
Website: dataformsolution.com

For the full details of how we collect, use, and store your personal data, see our Privacy Policy.